What if you always had a good reason to call your
past clients, and you were never at a loss for words? Try this telephone
script to offer a great opportunity that will get them excited about having “insider
information” and leave them feeling grateful you called.
Learn:
Find a Great Opportunity
Your world is filled with opportunities: low-interest rate loans, government
loan programs, fixer-upper houses, great buildable lots that get you
into a desirable neighborhood for thousands less than an existing home,
great income properties and so on.
Most consumers have no idea what kind of real estate or loan opportunities
are available. True consultants will make sure their clients know about
these great opportunities in the marketplace.
The Great Opportunity Script helps you “let your clients in on
the deal.” It allows you to spread the word about a great property
or loan program you’ve just come across. For this script to work,
the opportunity has to be one that you are truly excited about because
your enthusiasm carries conviction, which makes you a more compelling
consultant.
The key to this script is that you don’t offer the opportunity
to your client; instead you offer it to their friends! You don’t
want to this to sound like a sales call where you’re trying to
get something from your client. This is a call to share your discovery,
and to give them an opportunity to be a hero by telling someone else
about the opportunity.
Find great opportunities by going on a tour of properties, monitoring
new listings, and asking other Realtors and Lenders if they’ve
seen any “newsworthy” properties or loans out there. You’re
looking for opportunities that “if only they had a client for it,
they’d jump on it themselves.”
Begin Your Conversation with FORD
It can be awkward calling someone you haven’t seen for awhile even
when you do have a “Great Opportunity” to share. To help
you begin this conversation, follow a simple By Referral Only formula
called FORD:
F = Family
O = Occupation
R = Recreation
D = Dreams
Choose one of the letters in the formula as a starter and ask the person
about the topic, sharing your personal information as appropriate. For
example, you may ask about the person’s family, and give them an
update about your family. As the natural conversation about the families
winds down, transition into a discussion of why you are calling. FORD
is a great model to rely on both in conversation and in letter writing.
Think of FORD anytime you need an ice-breaking topic.
Activity
|
Time
|
Cost
|
Select a “Great Opportunity”. |
10 minutes |
None |
Compile a call list of Top 150. |
10
minutes |
None |
Customize and practice script. |
20
minutes |
None |
Make 10 calls, 5-7
minutes each. |
60 minutes |
None |
How
it Works:
- Compile the list of names and phone numbers you plan to call.
These calls work best with your Top 150 group. However, if you’re
new in business, you can do this with any of your friends, family members
and acquaintances.
- Find a great opportunity to share.
- Download the Great Opportunity Script to your computer, customize
the contents for your opportunity, and print.
- Practice the script several times with a friend, preferably over
the telephone.
- Determine the best time to make calls and plan to call 10
to 25 people per week. If you get an answering machine, leave your
name and let them know you’ll be calling back.
- Make the calls.
Begin each call with a FORD conversation, then describe your “Great Opportunity.” Be
prepared to answer additional questions about your opportunity.
Options
and Alternatives:
If you’d prefer to use a more direct approach to asking for business,
try one of these dialogues:
- The
ACTS Process in the green section of The Art of Asking Handbook is a conversation
you have to gain active participation in building your business from
people who just want to help you succeed.
- The “I Have Time. . .” Script is great to use when you have been
keeping in touch regularly and you feel confident that the direct approach
would work with a particular client.
“Great
Opportunity” Script for Realtors
Mary? (Yes.)
Hi, it’s Kathryn. How are you? (Have
a FORD Conversation.)
(Optional, if you’re new in business:) Mary, did
you hear that I’ve started a real estate business?
The reason I’m calling is that I’m really excited by
a great little fixer-upper house I just saw.
It’s a little “grandma” house
in Uplands that would be a fabulous investment for someone who just
wanted to make a little extra cash. It’s $15,000 less than
anything else in the neighborhood and I think all it needs is carpet
and paint, and you’re looking at a $10,000 profit!
I know it’s going to sell within four
or five days, and I just
thought, if you know anybody who’d be interested in a
great little investment property, you could let them know what a great
opportunity this is.
(Be
prepared for them to ask more questions. If they don’t
ask more, but they seem
interested, continue as follows:)
The address is 1934 Rosecrans. I can fax or e-mail more information,
but this is going to go fast. I just had to share it with you because
I know that over at Rockwell you work with
a lot of people interested in investments, so if anybody’s looking for a
phenomenal fixer-upper to resell or keep as a rental, please have them give me a call.
It was nice talking to you, Mary. I’ll keep in touch.
|
“Great
Opportunity” Script for Lenders
Mary? (Yes.)
Hi, it’s Kathryn. How are you? (Have
a FORD conversation.)
(Optional, if you’re new in business:) Mary, did
you hear that I’ve started a home loan business?
The reason I’m calling is that I’m really excited by
a great new loan program I just came across.
It’s not for
everybody…you need high credit scores and 20% down payment,
but the interest rate is 2.2 percent! That’s an adjustable
rate, but think of the savings! I thought, “this is great.” If
someone is thinking of buying a house at market rates, they need
to know about this.
This loan is not going to be available forever, so I just thought,
if you know anybody who’d be interested in a
loan that could save them thousands of dollars, you could let them know what a great
opportunity this is.
(Be
prepared for them to ask more questions. If they don’t
ask more, but they seem
interested, continue as follows:)
It’s a three-year adjustable mortgage. I can fax or e-mail
more information, but I just had to share it with you now because
I know that over at Rockwell you work with
a lot of people who are financially savvy, so if anybody’s looking for a phenomenal
loan to buy a house or they’re just thinking about refinancing,
please have them give me a call.
It was nice talking to you, Mary. I’ll keep in touch.
|
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